GENERAL POLICY

Guests can make a reservation through the LFV’s Website reservation@lumierefamilyvillages.com or call the reservation hotline 088 885 39 68

Please present ID card, Passport, Temporary Residence Card of all guests and birth certificate if traveling with children to enable check-in procedures.
Courtesy is expected at all times in common areas: First come first served; Give priority to pregnant women, people with disabilities, and the elderly; Do not shout or make noise; Avoid disrespectful behaviors such as putting your feet on the chairs; Manage your children in public areas.
Please return the room key cards to the Receptionist up on check out
It is advised that valuables are kept in in-room or kept secure at Reception. The Resort shall not be held legally responsible for any personal valuable that is lost, damaged or stolen in case Guests do not comply with the regulations.
Cooking is strictly prohibited in guest rooms. Electrical devices must be used for their intended purposes.
Bringing illegal substances, weapons, chemicals or explosives into hotel premises is strictly forbidden at all times.
Illegal activities including gambling, prostitution or substance abuse are strictly prohibited in the Hotel.
Kindly inform the Hotel in case guests have outside visitors. If guests wish the visitor to stay overnight in the room, please contact and register at Reception to pay the room fee according to the regulations of the Hotel.

Check-in time is 02:00 PM. Early check-in is subject to availability, the additional charge may apply for any early check-in before 02:00pm.
Check-out time is 12:00 PM (noon). A half day rate will be charged for any check-out after 12:00 noon and a full night’s charge will apply for check-out after 18:00pm.

VIP room	2 adults & 1 children (under 6 years old)
Green Room	2 adults & 1 children (under 6 years old)
Topaz Dorm	22 adults
Orange Dorm	18 adults

Maximum number of extra bed in each room is one
Maximum one child under 12 years old can stay in room occupied by parents, using existing bed

Maximum one child under 12 years old can stay in room occupied by parents, using existing bed.
Children under 06 years old stay for free, using existing bed.
Children from 06 to 11 years old is required breakfast surcharge at 100,000 VND/day, using existing bed.
Children from 12 years old are considered as adult and extra bed is required including breakfast.
Surcharge for extra bed is at 300,000 VND/night, maximum one extra bed in each room.
Surcharge is not included in the room price and required to settle directly at hotel. Please contact hotel reservation for further information.

Cancellation made before 07 days before arrival will be free of charge.
Cancellations made between 07 days to 03 days before arrival will incur 50% room charge for the length of stay.
Cancellations made less than 03 days before arrival will incur a full charge for the length of stay.

Guest is required to pay to hotel a 100% deposit of the total estimated revenue before the guest’s arrival under 24 hours.

Depending on the policy of each package, the booking cancellation request may be fully refunded, partially refunded or non-refundable. Please contact the reservation department via email reservation@lumierefamilyvillages.com for further information and support.